Customer Support

Deskripsi

- Record, document, and conduct initial assessments of client reports, requests, and requirements. - Coordinate with relevant internal teams and follow up on task progress to ensure timely resolution. - Perform testing and quality checks on fixes, updates, and enhancements before they are delivered to clients. - Communicate with clients regarding the progress and status of reported issues and requested changes. - Participate in client meetings and prepare meeting minutes, key takeaways, and action items. - Assist in managing and monitoring website and application maintenance tasks, including task prioritization and deadline tracking. - Prepare weekly progress reports and assist with content input, updates, and maintenance across websites.

Program studi

Lokasi penempatan

Jl. Tukad Yeh Aya IX No.46x, Renon, Denpasar Selatan, Kota Denpasar, Bali 80234

Portal tidak mencantumkan sistem kerja WFO / WFH. Wawancara daring berarti proses seleksi dilakukan online.